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Help & Support

If you do not find what you are looking for below, please feel free to ask us in the contact us page at anytime! We will gladly answer and add it below.

 
Below are the 13 most commonly requested questions:
1 How do I find new prospects?
Finding new prospects on NewCarBids.com is easy! First thing you need to do is to make sure that your profile is complete. Your profile is where NewCarBids.com identifies which manufacturer(s) you represent. Also, your profile is a good place to let...
2 How do I see what the other dealers have bid?
To see the bids of other dealers, simple click on the listing. Under the listing description, you will see the bid table. Here is where all of the bids are listed. However, some occasions you will not see any bids on...
3 How can I make sure that I am always notified when a new prospect is in my area?
To make sure that you are always notified by email of when a prospect is in your area, there are two things you need to do. First thing you need to do is to make sure that your profile is complete....
4 I was awarded the deal. Now what?
Coming Soon! ...
5 What if the buyer does not end up purchasing the car?
There are a number of factors that can result in the buyer not following through. However, it is our belief that unless the dealer is involved in misleading the buyer, we will void any awarding fees or invoices that are sent...
6 What if the buyer ends up having poor credit and I cannot live up to the quote?
Unfortunately this does happen sometimes. The quote that is to be honored is the final price of the vehicle. Poor credit does not effect the price of the vehicle and only the financing. Your financing department is allowed to raise the...
7 Will I be charged if I want to change a bid?
No! We do not re-charge for changing a bid. There are times that changing your bid is necessary. Such as negotiations over the message center, or finding out that the color they want involves a dealer trade. Just click the change...
8 Will I be charged if the buyer backs out of the deal?
There are a number of factors that can result in the buyer not following through. However, it is our belief that unless the dealer is involved in misleading the buyer, we will void any awarding fees or invoices that are sent...
9 What if we no longer have the vehicle in stock that we quoted on?
Coming Soon! ...
10 Is there an affiliate program?
At the moment there is not an affiliate program. However, if you believe you will be generating a large amount of new buyers, please contact us to setup a special partnership plan. ...
11 How can I communicate with the buyer?
Coming Soon! ...
12 I am the chosen dealer, however I have not heard from the buyer yet!
Coming Soon! ...
13 I have a credit balance, however we are not purchasing bids right now, can I get a refund?
Absolutely! As long as you do not have an outstanding invoice that needs to be paid, we will gladly refund any credit balance in the account. Just contact us and we will take care of the rest! ...